Need help or advice?

How we help

If your family is involved with local authority children's services, or you need help from these services, we can give you information and advice.

We hope that our interactive web-pages will give you information that you need. The pages are tailor-made to reflect your circumstances.

We have a parents’ section, and a family and friends carers’ section. To get started you will need to click on the box that best describes your family’s situation.

Our detailed Advice Sheets will give you extra in-depth information about child welfare law and procedures.

Note on jurisdiction: the information on this website refers to England and Wales. Wales has some differences in law and guidance to England, so if unsure, please check with us. The information here does not apply to Scotland or Northern Ireland.


How to get in touch:  NH speech bubble

  • Telephone:  0808 801 0366 (Monday to Friday 9.30am-3.00pm). Excluding Bank Holidays. Your call is completely FREE if you call from a landline or from UK mobile networks. Calls may be monitored for training and quality purposes. If you don't speak English: - we can organise an interpreter. Call our advice line and give the adviser your name, phone number and the language you need.
  • Textphone: Please dial 18001 and then the freephone number.
  • Letter: Family Rights Group, The Print House, 18 Ashwin Street, London E8 3DL. If you write to us, please send us your postal address.
  • Discussion board: You can get (and give) support to others’ in similar situations by visiting our discussion boards. Our specialist adviser works on the boards to provide legal advice and practical guidance on what to expect when social workers are involved with your family. We have a discussion board for parents and one for family and friends carers.
  • Advice sheets: Please see our range of advice sheets for more detailed information on family support, child protection, looked after children, family and friends care, adoption or challenging decisions.

We also offer a confidential advice service. This service is independent and is non-judgemental.

We will:

  • Listen.
  • Give you information about what the law says and what procedures should be followed.
  • Advise, and discuss with you what your options are and support you to make realistic choices.


Quality Standards

Family Rights Group Helpline is a member of The Helplines Partnership.

Our advice helpline has been awarded the Helplines Standard, a nationally recognised mark of quality by Helplines Partnership.

For more information about the Helpline Standard please visit their website.

Helpline translation service

Family Rights Group is a member of Language Line and can provide access to an interpreter for non-English speaking callers.

helpline membership logo   helplines standard logo   languageline logo