How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
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About Us

Our vision is a society in which children live safely and thrive within their family and community.

The Charity was set up in 1974. Over almost half a century, Family Rights Group has achieved many successes, but even greater challenges remain.

Our mission is to create a more socially just society in which the child welfare and family justice systems support children to live safely and thrive within their family, while strengthening the family and community networks of those children who cannot live at home.

We seek to ensure that:

  • Families involved with the child welfare and family justice system are treated fairly, have their rights respected and are able to make informed decisions;
  • Children and families get the help they need, so wherever possible children can live safely and flourish within their family network;
  • All children, including those in care, have lasting and supportive relationships to sustain them throughout their lives;
  • Our child welfare and family justice system – and wider society – promotes social justice and create conditions that enable children to achieve their potential;
  • Children and families’ voices and experiences drive decision making at an individual and strategic level within the child welfare and family justice system.

We do this through:

  1. A free specialist legal and child welfare practice advice service for parents and kinship carers;
  2. By supporting local authorities through the provision of resources, training and consultancy;
  3. By finding innovative family-led ways to improve child welfare;
  4. Promoting families’ voices so children and families with experience of the child welfare and family justice system help shape it, at local and national level; and
  5. Research and lobbying for legislative and policy changes.

Our starting point is the child within the family. Feedback from families, practitioners and policy makers is that they find us helpful and non-judgmental, knowledgeable, robust and tenacious, compassionate and inclusive, innovative and problem solving.

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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