Do you need to speak to an adviser?

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Do you need to speak to an adviser?

Family Rights Group runs a free, independent and confidential advice service. We advise families when they are involved with children’s services or need their help. We provide advice for parents, grandparents, relatives and friends including kinship carers in England. Our expert advisers are all experienced lawyers, social workers or family rights advocates. They help families to understand the law and child welfare processes and their rights and options. And to better understand social work concerns.

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Speak by phone

If you would like to speak to an adviser, please call our free and confidential advice line 0808 801 0366. Our telephone advice line is opened Monday to Friday between 9.30am and 3pm (excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number.

Discuss on our forums

You can also sign up and post your questions on our Parents’ Advice Forum or Kinship Carers’ Advice Forum.

Advice on our website

Our get help and advice section of our website. It describes the processes that you and your family are likely to go through, so that you know what to expect. Clearly explains the law so that you know what your rights are, and provides you with practical advice and support.

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Contact Us

Contacting Family Rights Group during the coronavirus crisis

Family Rights Group staff are working from home during the current crisis. Our Freephone advice service remains open.

If you would like to contact any other member of Family Rights Group’s staff, please email them directly or email

If you need advice ring our Freephone number, thank you.

0808 801 0366

Monday to Friday, Open: 9:30 am, Close: 3:00 pm

If you are deaf, hard of hearing or speech impaired you can contact us by textphone – please dial 18001 and then 0808 801 0366. We can also offer a language line facility if you need an interpreter in order to get advice from us. Unfortunately we are not able currently to offer an email advice service.

Please note that we are not able to look into a child’s home situation. If you are worried about the safety of a child and want their situation to be investigated please contact the police, your local children’s services or the NSPCC. If you are a child wanting help please contact Childline, or call them on 0800 1111.

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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