How to contact us for advice

Find out more

Telephone Handler
Close form

Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

Telephone Handler

By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Exit
Family Rights Group
Cover Your Tracks
Generic filters
Exact matches only

Contact Us

Need to contact us for advice?

  • Free telephone advice line open Monday to Friday between 9.30am and 3pm (excluding Bank Holidays) on 0808 801 0366. We offer a language line facility if you need an interpreter
  • Our webchat service where families can chat online to an adviser and get information and advice
  • Online forums where families can receive advice, discuss issues and find support from others
  • Use our advice enquiry form to ask us a question.

Please note that we are not able to look into a child’s home situation. If you are worried about the safety of a child and want their situation to be investigated please contact the police, your local children’s services or the NSPCC. If you are a child wanting help please contact Childline, or call them on 0800 1111.

People pie chart

Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

Donate Now