Confidentiality

Confidentiality and protection of children and vulnerable adults policy

Family Rights Group has significant contact with families. We have a rigorous recruitment strategy which includes enhanced Disclosure and Barring Service checks for all staff and contractors.

Confidentiality will normally be assured to anyone with whom we have contact including anyone seeking advice or advocacy. Workers who are employed in any capacity by Family Rights Group will not pass on information to other agencies without the direct permission of the client. In most situations this permission will be requested in writing, unless it is agreed that there is a matter of urgency and then verbal permission will suffice in which case written confirmation will be sought as soon as possible.

However, there are two exceptions to this general principle:

Children

  • First, if information is disclosed or circumstances arise in which any person carrying out work for Family Rights Group thinks that a child is suffering or is likely to suffer significant harm and that the relevant statutory agencies are unaware of this information, then the worker will encourage the client to pass this information to the relevant statutory agency.

Where:

  1. It is impossible for the worker to progress the discussion with the client about passing on this information; or
  2. It is not considered to be safe to discuss this with the client; or
  3. The client is unwilling to pass on this information themselves

then a decision needs to be taken whether to break confidentiality and inform the relevant agency. This must be discussed between the worker and their line manager, or if they are not available, with another member of the management team. The only exception will be in an absolute emergency where there is immediate threat to life or limb. We will create and maintain a record of the discussion.


Adults

  • Second, if any person carrying out work for Family Rights Group has reason to believe that another adult is at significant risk of serious harm, then that worker will encourage the client to pass this information to the relevant statutory agency.

Where:

  1. It has not been possible for the worker to progress the discussion with the client about passing on this information; or
  2. It is not considered to be safe to discuss this with the client; or
  3. The client is unwilling to pass on this information themselves

then a decision needs to be taken whether to break confidentiality and inform the relevant agency. This must be discussed between the worker and their line manager, or if they are not available, another member of the management team. The only exception would be in an absolute emergency where there is immediate threat to life or limb. We will create and maintain a record of the discussion.


Arrangements for the retention and storage of documents and records relating to clients is detailed in Family Rights Group’s Telephony advice service privacy policy and in Family Rights Group’s data protection, privacy and communications policies.

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