How to contact us for advice

Find out more

Telephone Handler
Close form

Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

Telephone Handler

By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
Cover Your Tracks
Generic filters
Exact matches only

Our 5-year Strategy

Our mission is to create a more socially just society in which the child welfare and family justice systems support children to live safely and thrive within their family, while strengthening the family and community networks of those children who cannot live at home.

Our strategic priorities are that:

  • Families involved with the child welfare and family justice system are treated fairly, have their rights respected and are able to make informed decisions;
  • Children and families get the help they need, so wherever possible children can live safely and flourish within their family network;
  • All children, including those in care, have lasting and supportive relationships to sustain them throughout their lives;
  • Our child welfare and family justice systems – and wider society – promote social justice and create conditions that enable children to achieve their potential;
  • Children and families’ voices and experiences drive decision making at an individual and strategic level within the child welfare and family justice systems.

To find out how we will lead change and measure our impact over the next 5 years, please click below.

The Context to our 2021 - 2026 Strategic Plan

This sets out the current context facing children and their families, and experienced by practitioners working in the child welfare and family justice system.


Family Rights Group’s 2021- 2026 Strategic Plan

The plan sets out Family Rights Group’s ambitious 5 year strategy for 2021 – 26 to meet our purpose of helping children live safely and thrive within their family and community.

People pie chart

Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

Donate Now