How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Chair

Angela Frazer-Wicks

Angela Frazer-Wicks is a founding member of the Family Rights Group parents panel, one of their expert panels of family members with direct lived experience of the Child Welfare and Family Justice System. Her eldest two children were adopted in 2004 after a very long and fraught battle with her Local Authority due to domestic violence and mental health issues. She is now married with a young daughter who has had no Local Authority involvement whatsoever. She was recently reunited with her eldest son.

Angela regularly speaks about her experiences of the Child Welfare and Family Justice system in an attempt to highlight issues facing families in the hope of facilitating positive change. She has campaigned for many years to have the voices of families heard within the system. Angela sits on many Boards, Panels and Steering Groups across the country representing the voices of families. She was awarded an MBE for services to children and families in the King’s Birthday Honours 2023.

We are delighted that Angela has been appointed as our serving Chair of Trustees from November 2021.

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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