How to contact us for advice
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
Angela Frazer-Wicks is a founding member of the Family Rights Group parents panel, one of their expert panels of family members with direct lived experience of the Child Welfare and Family Justice System. Her eldest two children were adopted in 2004 after a very long and fraught battle with her Local Authority due to domestic violence and mental health issues. She is now married with a young daughter who has had no Local Authority involvement whatsoever. She was recently reunited with her eldest son.
Angela regularly speaks about her experiences of the Child Welfare and Family Justice system in an attempt to highlight issues facing families in the hope of facilitating positive change. She has campaigned for many years to have the voices of families heard within the system. Angela sits on many Boards, Panels and Steering Groups across the country representing the voices of families. She was awarded an MBE for services to children and families in the King’s Birthday Honours 2023.
We are delighted that Angela has been appointed as our serving Chair of Trustees from November 2021.
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