How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Kevin Makwikila

Kevin became a father at the age of 17. He was committed to parenting his son. During the child welfare process, Kevin’s strengths and perspective were consistently overlooked, however, he successfully presented his case to court and is now raising his son. During that time, he developed a deep passion for working with and supporting other families involved with children’s services.

Kevin has worked with Coram Family and Childcare, as a consultant for Young Dads Collective, delivering workshops across England, training practitioners on how to engage with fathers and the importance of engaging fathers.

Kevin supports family group conferences. He has been acknowledged in Deanna Edwards and Kate Parkinson’s book “Family Group Conferences in Social Work: Involving Families in Social Care Decision Making”.

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Our funding means we can currently only help 4 in 10 people

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