How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
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Mark Gurrey

A qualified social worker since 1981, Mark worked as a practitioner and manager in children’s services in Haringey, Newham and Hackney. Since 1997 he has worked as an Assistant /Deputy Director in Thurrock and Barnet and from 2009, has worked in authorities in intervention – Haringey, Birmingham, Doncaster, Kent, Norfolk. Mark has chaired Local Safeguarding Children’s Boards and Improvement Boards and is now a member of the National Child Safeguarding Practice Review Panel. A keen golfer and an avid West Ham fan and between them, Mark and his wife have six children and seven grandchildren.

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Our funding means we can currently only help 4 in 10 people

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