How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Matt Patterson

Matt Patterson has worked for almost two decades in British and international politics and diplomacy in communications, campaigns and media relations. Over his career he has led strategic communications and media handling on a broad range of political, policy and diplomatic issues for senior figures within the political, government and NGO worlds.

Married with four children, one of his children has complex special needs and disabilities and as a result he has first-hand experience of dealing with children’s social care services and the special education system.

Comment on becoming an FRG Trustee:

“My own experience is that too often the parents, relatives and children most impacted by the decisions of the child welfare and family justice system are treated as an afterthought.

“If the UK is to have a child welfare and family justice system that works and acts justly, we need their voices and insights to be heard and acted upon from the bottom to the top.

“That’s it is a real privilege for me to become a trustee of the Family Rights Group and to support them and their work.”

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Our funding means we can currently only help 4 in 10 people

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