How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Zahra Printer

Zahra Printer is a senior policy maker in Children’s Social Care. She has both a professional and personal background in this area, with over 5 years’ experience working in the Department for Education. Zahra has worked directly with the Minister for Children and Families and worked on various policies such as children’s advocacy, young carers and care leavers.

Zahra previously sat on the Care Leaver Covenant’s Advisory Board, a programme delivered by Spectra supporting care leavers ages 16-25, becoming the Chair in 2022. Zahra stepped down from this role in 2023 to join the Spectra staff team as Head of Programmes and Widening Participation.

Zahra also has personal experience of the care system, having spent her teenage years in care, and is now dedicated to ensuring the system is better for all those that come in contact with it. She also enjoys volunteering as an independent visitor for a looked-after child.

Comment on becoming an FRG Trustee:

“I am delighted to become a trustee for Family Rights Group – a charity that has been championing the safety and rights of families for over 50 years! I’m eager to use my professional and personal experience to ensure more children and families get the right support and have access to support available to them. I look forward to working with the other trustees to ensure that children and families continue to have their voices heard and that children grow up with a strong support network fulfilled with love and care.”

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Our funding means we can currently only help 4 in 10 people

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