How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Sue Murray

Sue was a phenomenal social worker, with an in-depth knowledge of, and interest in, the law as well as the policy and practice framework. 

She was also an outstanding trainer and wrote several of Family Rights Group’s training programmes. Pam Ledward, Family Rights Group’s current Principal Social Work Adviser described how she was swept away by the joint advanced law and practice training she attended when she joined Family Rights Group which was delivered by Sue and Bridget. They were a stunning double act. 

Sue worked part-time but somehow managed to head the Advice and Advocacy service and hold the role of Principal Social Work Adviser. She transformed the Advice and Advocacy Service, growing the team and the numbers of calls answered, securing funding and developing the charity’s advocacy service. 

Sue loved her two boys and was immensely proud of them. Tragically Sue was diagnosed with Multiple Sclerosis and ultimately died from this awful illness. 

Sue died in 2020, aged 58 years old. 

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Our funding means we can currently only help 4 in 10 people

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