How to contact us for advice

Find out more

Telephone Handler
Close form

Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

Telephone Handler

By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Exit
Family Rights Group
Cover Your Tracks
Generic filters
Exact matches only

Our Impact

We have set ambitious goals for the next five years. We consistently monitor and measure the impact of our work.

1,200

Around 1,200 children in England and Scotland have experienced Lifelong Links.

85%

85% of sampled advice line callers felt they understood their rights and responsibilities better.

500,000

More than 500,000 people visited our website and on-line discussion boards last year.

£15m

Our Advice and Advocacy Service saved an estimated £15million in public spending across 2020-22.

People pie chart

Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

Donate Now