How to contact us for advice

Find out more

Telephone Handler
Close form

Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

Telephone Handler

By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
Cover Your Tracks
Generic filters
Exact matches only

Advice & Advocacy Director (Performance & Quality Assurance)

Elizabeth Cape Cowens

Elizabeth is the Service Director for Quality Assurance and Performance Management of the Advice and Advocacy Service. She brings breadth of knowledge and experience to the Advice and Advocacy Service from her many years assisting and representing parents, kinship carers, and children in public and private law proceedings. Elizabeth has worked with several organisations to advocate for positive change to law and policy relating to families.

Elizabeth began her career in charity and public sector work. She qualified as a Solicitor in 2012 and gained the Law Society Children Law Specialist Accreditation in 2016. Prior to joining Family Rights Group, she worked in private practice with a busy caseload of complex private and public law cases, often representing the child. Elizabeth also has international expertise and is a Resolution Accredited Child Abduction Specialist. She has acted in high-profile cases in the Court of Appeal and Supreme Court, including representation of the Association of Lawyers for Children in the case of P-S (Children) [2018] EWCA Civ 1407.

Elizabeth is originally from New York State and relocated to England in 2007. She enjoys music, swimming, and supporting Newcastle United football club.

People pie chart

Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

Donate Now