How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Advice & Advocacy Director (Strategic Development)

Savita Narain

Savita has worked for the not-for-profit sector for over 25 years and has a wealth of experience in managing advice and rights-based organisations. She has a MA in Race and Ethnic Studies from Warwick University and Postgraduate Diploma in Voluntary Sector Management from Bayes (formerly Cass) Business School. Savita is an experienced trainer, a qualified NVQ assessor and completed a CAST Digital Fellowship in 2018.  

Savita’s key achievements include setting up a Law Centre and leading Rethink’s Advice and Information Service through a period of consultation and change. From 2012-2018 Savita was Deputy Director of Against Violence and Abuse (AVA), where she developed HR, governance, IT, digital communications, training, and evaluation systems. Her role prior to joining Family Rights Group was Senior Manager at Help on Your Doorstep, an Islington-based community organisation, where her responsibilities included managing the Good Neighbours team and leading the transition to Covid-safe services during the pandemic. 

Savita volunteered as a Trustee of the Public Law Project from 2016 – 2020, during which time she became Vice-Chair of the Board. During her free time Savita enjoys swimming, Zumba and having fun with her family. 

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Our funding means we can currently only help 4 in 10 people

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