How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
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Chief Executive

Cathy Ashley OBE

Cathy has served as Chief Executive of Family Rights Group since 2004. Cathy leads the charity’s campaign, project and policy work. She has also written a number of child welfare reports and publications including ‘Kinship carers’ experiences during the Coronavirus crisis’ (2020, FRG). She has edited a number of publications including Young parents’ involvement in the child welfare system’ (2016, FRG), ‘Family Group Conferences – Where Next? Policies and Practices For The Future’ (2007, FRG) and a series of reports on Fathers Matter.

In her spare time, Cathy is a director of the Parent Promoters’ Foundation which set up The Elmgreen School, a non-selective comprehensive school in Tulse Hill, South London. She also sits on the Holocaust Memorial Day Trust expert reference group and was Chair of the Holocaust Memorial Day Trust for six years. For this work she was awarded an OBE in 2017. She loves Cuban salsa dancing and sometimes tries running!

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Our funding means we can currently only help 4 in 10 people

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