How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Chief Operating Officer

John Loveday

John has a management background in the non-profit sector, which includes 8 years in Latin America running youth and education programmes. Prior to joining FRG in October 2020, he worked as a senior manager for the development agency Restless Development, which empowers young people to transform their communities. While there he oversaw the government-funded volunteer programme International Citizen Service in Uganda, Nepal and the UK.

At FRG, John is responsible for performance oversight of its programmes and services, increasing operational efficiencies, and business planning. His areas of expertise include programme performance and evaluation, risk management and curriculum design. In his free time, John loves endurance sport, music and exploring new – and familiar – places with his wife and 2 daughters.

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Our funding means we can currently only help 4 in 10 people

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