How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Chief Operating Officer

John Loveday

John has a management background in the non-profit sector, which includes 8 years in Latin America running youth and education programmes. Prior to joining FRG in October 2020, he worked as a senior manager for the development agency Restless Development, which empowers young people to transform their communities. While there he oversaw the government-funded volunteer programme International Citizen Service in Uganda, Nepal and the UK.

At FRG, John is responsible for performance oversight of its programmes and services, increasing operational efficiencies, and business planning. His areas of expertise include programme performance and evaluation, risk management and curriculum design. In his free time, John loves endurance sport, music and exploring new – and familiar – places with his wife and 2 daughters.

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Our funding means we can currently only help 4 in 10 people

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