How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Office & Finance Manager

Steve Caldwell

Lewis is where I was born, in the Outer Hebrides, and Lewis is my middle name. However, Steve is my true name and London is my true home, where I was brought up and where I have lived and worked all my adult life.

23 years ago, in 1997, I came to FRG as senior administrator, on a six month contract. Previously I had worked for the Greater London Council, Camden Council and charities working with the homeless in south London. Today I am the office and finance manager and a member of the Senior Management Team responsible, to the trustees, for a budget of £1.8m. Through this period I have been privileged to be part of FRG’s phenomenal growth in size and influence, and I have been here long enough to remember when the budget was just £300k and our advice service comprised one person alone on a phone in a back office.

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Our funding means we can currently only help 4 in 10 people

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