How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Principal Legal Adviser

Caroline Lynch

Caroline is Family Rights Group’s Principal Legal Adviser and has specialised in children public law for 20 years. She takes a leading role in charity’s work in influencing child welfare law, policy and the family justice system and supporting the charity to develop and achieve its strategic goals.

Caroline was called to the Bar in 2003. Before joining FRG, she practised at the independent bar and then as an in-house advocate in a busy London local authority. She has represented families, children and local authorities in a range of complex public law proceedings. Caroline remains a door tenant at Dere Street Chambers.

At Family Rights Group, Caroline heads up a legal team of children public law specialists. Their work underpins all of Family Rights Group’s advice, public legal education, policy and influencing activity. Caroline is responsible for FRG’s strategic litigation activity and also oversees the development of legal materials for the advice & advocacy service. She brings both legal and social research experience to FRG’s project work, contributing to the design and delivery of action research, inquiries and reviews.

Caroline has a keen interest in childhood, family and children’s rights and is an ESRC funded doctoral researcher at UCL Institute of Education in that field. She is a lay member of the Research Ethics and Integrity committee at the University of Sussex.

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Our funding means we can currently only help 4 in 10 people

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