How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Principal Legal Adviser

Caroline Lynch

Caroline is FRG’s Principal Legal Adviser and has specialised in children’s public law for over 15 years. She takes a leading role in FRG’s work in influencing child welfare law, policy and the family justice system. Caroline is responsible for FRG’s strategic litigation activity and also oversees the development of legal materials for the advice & advocacy service. Caroline brings both legal and social research experience to FRG’s project work, contributing to the design and delivery of action research, inquiries and reviews.

Caroline was called to the Bar in 2003. Before joining FRG, Caroline practised for several years from chambers representing families, children and local authorities in a range of public law proceedings. She spent four years working as in-house advocate within a busy children’s legal team in a London local authority. Caroline remains a door tenant at Dere Street Chambers.

Caroline has a keen interest in childhood, family and children’s rights and is an ESRC funded doctoral researcher at UCL Institute of Education in that field. She is a lay member of the Research Ethics and Integrity committee at the University of Sussex.

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Our funding means we can currently only help 4 in 10 people

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