How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Work for Us

The mission of Family Rights Group is to create a more socially just society in which the child welfare and family justice systems support children to live safely and thrive within their family, while strengthening the family and community networks of those children who cannot live at home.

Please look at our webpage regularly for new posts to which we are recruiting, alongside the job description, person specification, salary, application form and links to other key documents. The application process, including who is managing the process and the timeframe, will be clearly outlined. We will contact shortlisted applicants within four weeks to arrange an interview. If you have not heard from us within that time, then unfortunately, your application has not been successful.

All appointees will want to work with families, be sensitive to their needs and committed to the aims of Family Rights Group. Family Rights Group is committed to a continuous review of its recruitment policy and procedures in order to promote greater equality, anti-discrimination, and an understanding of protected characteristics in application and assessment processes. Measures we have implemented include anonymised shortlisting of all candidates, flexible arrangements for assessments, and diverse interview panels.

We are also a disability confident employer, and we are working to ensure that the recruitment process for all posts is inclusive and accessible.

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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