By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
We know that the standard way we provide our website will not always meet everyone’s specific needs. So, on this page we:
Below are some websites that explain how to set up your device to meet your needs, for example, to make the text bigger, or to have it read text out to you:
You can use Google Translate to translate text on our website into many languages. Google provides information on how to do this if you are using an android phone, iPhone or iPad, or desktop computer.
You can access a wide range of information and advice on our website. To find information relevant to your situation start with the Who, What and Why? sections of our website.
If you cannot find the information you need on our website, you can contact our Advice and Advocacy service. The service is for parents, grandparents, relatives, friends, and kinship carers who are involved with children’s services in England or need their help. We support families to understand the law and child welfare processes when social workers or courts are making decisions about their children.
If you require information from our website in a more accessible format, please contact office@frg.org.uk and we will try to help.
We know that we can always do more to make our website and advice service easier for more people to access and use.
Please get in touch if you experience any problems or would like to make suggestions.
June 2024
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