How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Accessibility

This website is run by Family Rights Group. We want as many people as possible to be able to use our website and advice service.

We know that the standard way we provide our website will not always meet everyone’s specific needs. So, on this page we:

  • offer links to further information to help you set up your device to make it easier to access our website,
  • set out the different ways you can access our Advice and Advocacy service, and
  • explain how to ask for an alternative format if you need one.

How to customise your device

Below are some websites that explain how to set up your device to meet your needs, for example, to make the text bigger, or to have it read text out to you:

How to translate text on the Family Rights Group website

You can use Google Translate to translate text on our website into many languages. Google provides information on how to do this if you are using an android phone, iPhone or iPad, or desktop computer.

How to access our Advice and Advocacy Service

Online advice and information

You can access a wide range of information and advice on our website. To find information relevant to your situation start with the Who, What and Why? sections of our website.

If you cannot find the information you need on our website, you can contact our Advice and Advocacy service. The service is for parents, grandparents, relatives, friends, and kinship carers who are involved with children’s services in England or need their help. We support families to understand the law and child welfare processes when social workers or courts are making decisions about their children.

You can contact us for advice in the following ways:

Free telephone advice line  

  • Open Monday to Friday between 9.30am and 3pm (excluding Bank Holidays) on 0808 801 0366
  • If you need an interpreter when using our telephone advice line, we can arrange one. When you call the advice line on 0808 801 0366, please tell the adviser, in English, what language you need and your phone number.
  • If you are deaf or have speech difficulties, you can use a relay service to talk to our advisers over the phone. Relay UK offers a free app which allows you to type or say your questions, which are passed on to our adviser by a Relay Assistant. The Relay Assistant will then type or tell you what our adviser is saying.  

Web chat 

  • Our webchat service where families can chat online to an adviser and get information and advice. 

Online forum 

  • Online forums where families can receive advice, discuss issues, and find support from others. 

Online enquiry form 

By post

  • You can write to us to ask for advice. Please remember to include your address so that we can reply to you. Our address is Advice and Advocacy Service, Family Rights Group, 101 Pentonville Road, London N1 9LG.

How to ask for an alternative format 

If you require information from our website in a more accessible format, please contact office@frg.org.uk and we will try to help.

Feedback 

We know that we can always do more to make our website and advice service easier for more people to access and use.  

Please get in touch if you experience any problems or would like to make suggestions. 

June 2024

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Our funding means we can currently only help 4 in 10 people

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