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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Action for Change

About this service

Action for Change is a service for birth parents whose children have been removed from their care. We recognise that parents need support that is focussed on them following proceedings – emotional or practical support. We also provide time and space for parents to consider how they might want things to be different for themselves in the future. We are a small team of practitioners, offering both therapeutic and practical support to parents one to one and through our groups. The service is primarily to support the parent/parents with their own practical and emotional needs following proceedings for their child.

This service is available for birth families in

Hammersmith and Fulham, Kensington and Chelsea, Westminster

Contact details

Who is the service for?

  • The child’s birth mother (or pregnant mother)
  • The child’s birth father

At what point in the adoption process is support available? When adoption is:

  • Being planned (including during court proceedings)

What support is available?

  • Advocacy support to help birth family members get their views across when dealing with children’s services and other official agencies
  • Counselling or therapeutic support
  • Support groups for birth families affected by adoption

Where is support available?

  • In person, at a flexible location, such as your home

How to access the service?

  • You will need to speak to one of the following practitioners to be referred to our service: a social worker

How much support is available?

  • The service can provide support for the following duration: Typically 18 months

Key details about the service

  • One-to-one support is available at this service
  • This service can give support or information for family members who are under 18
  • Additional support for people with disabilities, including learning difficulties and learning disabilities, is available at this service
  • Confidential interpreters or translation services are available at this service

Has the service been independently evaluated, with input from family members who have used the service?

No, not at this point
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Our funding means we can currently only help 4 in 10 people

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