By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
Family Connexions is an independent birth family support service provided by Adoption Central England (ACE) to support birth families affected by adoption. We can work with any birth family member, including birth parents, grandparents, aunts, and uncles, where a child has a plan of adoption or has been adopted. The child must have been in the care of one of the local authorities within the Family Connexions region and subsequently adopted through them. The local authorities in in the ACE region are Coventry, Herefordshire, Solihull, Warwickshire, and Worcestershire. If your child was adopted through a different local authority your support will be from that area and Family Connexions can help you make contact if needed. Family Connexions is a voluntary outreach service. The service recognises that it can be very difficult for birth families to talk about their experiences of adoption and will continue to be available to offer a service for when you feel ready to talk and share your feelings and experiences. A team member will try to contact you to build a relationship that will be supportive to help you to understand the decisions that have been made about your child or children who are to be adopted or who have been adopted previously. You can be seen at a place where you feel comfortable, this could be your home or somewhere in the community.
Coventry, Solihull, Worcestershire, Herefordshire, Warwickshire
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