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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Plymouth Parent Advocacy Project

About this service

The Plymouth Parent Advocacy Project began in 2015 after successfully applying to the Big Lottery for the Reaching Communities Grant. Our primary aim is to ensure that parents with a learning disability are supported through challenging processes regarding their children; ensuring that they understand information, feel able to express their own views, are able to access appropriate support, and that they receive a fair assessment. We also provide specialist advocacy support to ensure that parents with a learning disability who are part of a child protection plan, or undergoing care proceedings, are given a fair assessment.

This service is available for birth families in

Plymouth, Devon

Contact details

Who is the service for?

  • The child’s birth mother (or pregnant mother)
  • The child’s birth father

At what point in the adoption process is support available? When adoption is:

  • Being considered (before court proceedings have started)
  • Being planned (including during court proceedings)
  • Has taken place

What support is available?

  • General advice and information about adoption
  • Advocacy support to help birth family members get their views across when dealing with children’s services and other official agencies
  • Support groups for birth families affected by adoption
  • Support for birth family members to access adoption records and information held by children’s services or another adoption agency

Where is support available?

  • In person, at a specific location
  • Online, including virtual meetings or webchat
  • Over the phone

How to access the service?

  • You will need to speak to one of the following practitioners to be referred to our service: a social worker or a solicitor

How much support is available?

  • The amount of support is flexible, based on how much support is needed

Key details about the service

  • One-to-one support is available at this service
  • Additional support for people with disabilities, including learning difficulties and learning disabilities, is available at this service

Has the service been independently evaluated, with input from family members who have used the service?

Yes, please contact us for a copy of the evaluation
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