How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

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Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

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Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Voice for Families

Find more services on Birth Families Map

About this service

Our Voice for Families service uses targeted early intervention to help parents with learning disabilities access the support they need to play a proactive part in family life. This may be through providing support to help people manage and thrive in their role as parents or, where this may not be possible, ensuring parents are supported to be involved in any decision-making that affects their family.

This service is available for birth families in

Newcastle Upon Tyne, South Tyneside

Contact details

Who is the service for?

  • The child’s birth mother (or pregnant mother)
  • The child’s birth father

At what point in the adoption process is support available? When adoption is:

  • Being considered (before court proceedings have started)
  • Being planned (including during court proceedings)

What support is available?

  • Advocacy support to help birth family members get their views across when dealing with children’s services and other official agencies

Where is support available?

  • In person, at a flexible location, such as your home
  • Online, including virtual meetings or webchat
  • Over the phone

How to access the service?

  • You will need to speak to one of the following practitioners to be referred to our service: a social worker

How much support is available?

  • The amount of support is flexible, based on how much support is needed

Key details about the service

  • One-to-one support is available at this service
  • Additional support for people with disabilities, including learning difficulties and learning disabilities, is available at this service
  • Confidential interpreters or translation services are available at this service

Has the service been independently evaluated, with input from family members who have used the service?

No, not at this point
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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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