How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
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An evening with Rt. Hon. Alan Johnson, Patron of Family Rights Group

Alan is our wonderful patron, an author and former MP and cabinet minister. His first novel is a thriller called ‘The Late Train to Gipsy Hill’. The in-person event is being hosted with Dulwich Books and all proceeds go towards supporting our work. Alan will be reading from his first book and will be discussing his life and observations.

Please click on this link, which will take you to Eventbrite, where you can purchase your ticket.


£12. Drinks (wine/soft drink) will be provided on arrival. ‘The Late Train to Gipsy Hill’ will be available to purchase on the night

Date and time

Wednesday, 3 November 2021
19:00 – 20:30


Elmgreen School, Elmcourt Road
West Norwood, London, SE27 9BZ

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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