How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Making a difference for families this Christmas Campaign

2021 has been another tough year and more families are struggling than ever before.

The number of children looked after in the care system is continuing to rise. Families across the country are finding it difficult to get the support they need. This includes kinship carers -grandparents, older brothers or sisters or other family members or friends who have stepped in to raise children who can’t remain at home with their parents. More than 180,000 children in the United Kingdom are raised in kinship care.

One of the ways we’re working to help them is through our incredible family panels. Our panel members are kinship carers, parents and family members who have decided to make a difference by using their experiences to help make sure that the system works better for children, young people and families.

Despite the pressures they’ve faced this year, they’ve continued to meet with politicians, practitioners and decision makers to shift attitudes, presumptions, policies and practice. They show how important it is to listen and learn from those whose lives are directly affected by our child welfare system.

We asked our panel members about why they got involved:

For this year’s Christmas appeal, we’re asking for your support to help us make sure the voices and experiences of children and families are heard at every level of the child welfare system.

Your donation will support:

  • Workshops for panel members to help them get the message across
  • Panel members working with local authorities and other public agencies to set up local family panels
  • Campaigning opportunities for families to speak directly to those in power.

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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