How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Thursday afternoons, you can use our webchat service to chat online to an adviser.

 

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Family Rights Group
Cover Your Tracks

Family group conference toolkit: resources

Lifelong Links Impact Report

September 2025

An impact report by Family Rights Group, based on local authority reports and case studies.

Includes objectives and outcomes for young people.

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The Impact of Lifelong Links on Housing Outcomes for Young People Leaving Care

July 2023

A study by the Policy Institute at King’s College London for the Centre for Homelessness Impact found that that the Lifelong Links approach reduces the risk of homelessness by 10%.

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Evaluation of the Lifelong Links trial in Scotland

September 2024

A Lifelong Links trial was carried out in three local authorities in Scotland over five years.

The research team at CELCIS found that Lifelong Links was highly valued by children and young people, carers and practitioners.

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Always Hope evaluation

April 2024

The final report of the project to extend Lifelong Links to care experienced young adults in prison and on reform.

Overall, participants were very supportive of Always Hope being rolled-out and extended to other prisons and include those on remand and on longer sentences.

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Lifelong Links: Embedding practice

April 2022

This evaluation extension explored how Lifelong Links was being implemented and embedded into practice.

It also provided an opportunity to examine outcomes over a longer time period in two local authorities.

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Lifelong Links: Evaluation report

November 2020

This evaluation covered the three years of the Lifelong Links trial, 2017-20. It involved 12 local authorities in England.

The evaluation was carried out by Dr Lisa Holmes at the Rees Centre, University of Oxford.

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