How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
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FGC Accreditation

Family Rights Group is a leading authority on family group conferences and has been at the forefront of developing and promoting high standards of practice.

We have run the quality assurance accreditation programme for family group conference services since 2013. All family group conference services are welcome to apply to become accredited. Accreditation lasts for three years.

The accreditation framework consists of seven quality standards which have been developed to assist families as well as professionals to understand what a family group conference is and what to expect if involved in one. They identify the basic requirements expected from those delivering the service.

Family Group Conference seven quality standards of practice
These standards should be integrated into the work of the family group conference service and not simply become a bureaucratic process. A service that is successfully accredited is making a clear pledge as to how it will operate and to which it can be held accountable.

The standards draw on current practice and learning in the UK and internationally. It is adherence to these minimum expectations that the accreditation framework is intended to measure. The quality standards can be downloaded in full here.

The accreditation framework sets out the minimum requirements for a family group conference service in order to:

  • give clear guidance as to how services should operate;
  • provide a straightforward means against which a service can be measured; and
    provide a degree of external scrutiny of practice.

If you manage a family group conference service and are interested in becoming accredited or having your service reaccredited, please contact us at to schedule an initial consultation before you begin compiling your portfolio. Our knowledgeable team of practice advisers and our practice lead are available to provide support and to help ensure that you have all the relevant information needed to make your submission successful.

Please do not submit a hard copy or paper version of your accreditation portfolio. All accreditation submisssions must be made electronically via a secure online platform that meets your organisation’s GDPR requirements.

Family group conference accreditation

This guidance document (updated January 2023) sets out the standards framework; what a family group conference service needs to do to become accredited; how to submit the accreditation portfolio and the assessment process.


Accreditation costs

Size of service Non Family Group Conference & Lifelong Links Network members Family Group Conference & Lifelong Links Network members
Small (under 40 FGCs a year) £850 £550
Medium (40 – 99 FGCs a year) £1050 £700
Large (99 plus FGCs a year) £1300 £875
Resubmission fee £300 £250

Please note fees are subject to VAT.

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Our funding means we can currently only help 4 in 10 people

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