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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

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Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
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Family Group Conference and Mediation Coordinator

Cardiff & Vale of Glamorgan
Fixed term for 1 year
£11,231 – £12,648 a year – 18 hours 30 minutes per week
£22,462 – £25,296 a year – 37 hours per week

Your role:

Within this role you will be responsible for facilitating Family Group Conferences and Mediation in safeguarding situations, including where children are at risk of becoming looked after or who may already be looked after and planning for a return home is required. In doing this you will prepare reports for all the relevant care planning and professional meetings, prepare families, children and young people for their Family Group Conference, facilitate individual Family Group Conferences and contribute to the promotion and development of the Family Group Conference service ensuring that he child’s voice is heard throughout the child’s journey.

As a facilitator you will need to; demonstrate a commitment to and experience of working in partnership with vulnerable children, young people and families, skills in engaging families, approachable with strong communication and organisational skills, have a good working knowledge and good understanding of the current Children’s Services agenda and Targeted Services offer to children, young people and families and hold an NVQ 3 and/or qualification in relevant service area (e.g. social care, education, youth service) and/or 3 years’ experience working with vulnerable children, young people and families

About you:

You will have good communication skills and experience of working with vulnerable families, children and young people. You will need ability to liaise and work effectively with relevant agencies from several different disciplinary settings. You will work as part of a team and endeavour to support your colleagues and other teams when required. Demonstrate commitment to equal opportunities and to enabling people to achieve their potential. You must have a current valid driving licence or ability to travel throughout the Borough.

For further information, please contact Saf Khaliq on 0333 577 1786 or via email at

If you are interested please can you send your CV and a covering letter to

This position is subject to Enhanced Disclosure Procedures. The employer is committed to safeguarding.

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