How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Family Group Conference & Lifelong Links Coordinators – Hertfordshire County Council

Job Title: Family Group Conference & Lifelong Links Coordinators (Multiple Positions)
Salary: £21 per hour + Expenses (Travel)
Hours: Flexible
Location: Working from home and a willingness to travel
Contract Type: Independent & Self Employed
Closing date: Ongoing

Hertfordshire Family Group Conference (FGC) Service Expansion

Hertfordshire has a well-established and accredited FGC Service and as part the New Family Safeguarding for Children in Care Programme being launched here, the FGC Service will be expanding to offer an extra 160 Family Group Conferences a year to help keep children within their own families and support their reunification home where it is safe and practical to do so.

To help us deliver the Family Group Conferences and Lifelong Links work of the Service we are recruiting experienced FGC Coordinators to join our team.

As an Independent FGC Coordinator, you will need to be self-motivated, dynamic and organised, with an experience and passion that will help empower children and families to plan and make positive changes in their lives.

Application process

If you would like to know more, please message and one of the FGC managers will be in contact with you shortly. Or call Ben Carr on 01992 588346.

For more information you can also view Hertfordshire Family Group Conferencing or see our FGC Leaflets.


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Our funding means we can currently only help 4 in 10 people

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