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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
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Programme Manager – London Boroughs – Daybreak

We are looking for a new Programme Manager to join our team to oversee our Family Group Conference and community services in London – specifically Bromley and Hackney.

Salary range: £31,300 – 41,300 pro-rata, depending on experience
Location: Home-based with regular travel to Bromley and Hackney, and occasionally to Eastleigh, Hampshire (Head Office) for meetings and other areas, based on operational need
Working pattern:
4 days per week, 29.6 hours
Closing date:
Friday 7 December November 2023
Interviews: Week Commencing 11th December 2023

We are keen to meet with passionate operational managers, skilled at leading a remote team, with versatile communication skills, and a progressive, forward-thinking perspective on social care services – together with a dedication to high-quality work for families and young people, every time.

Whilst the role is home-based, our current focus areas are Hackney and Bromley and so a successful candidate would need to actively work in person with commissioners, external partners and communities in this area on a regular basis, depending on service need. Willingness to travel to other areas, depending on service need and growth is needed.

We are a leading charity in the UK offering Family Group Conferences at an exciting point in our history where we are exploring and actively building new and innovative ways to work alongside families and the community. If you are keen to get creative and explore new opportunities alongside managing and leading an excellent core service, we would love to hear from you.

Experience in delivering Family Group Conferences is preferred, but is not essential for this role, however, a demonstrable awareness of the current challenges that families and young people are facing is, alongside knowledge of solution-focused and strength-based practices is expected.

Application process:

To apply, please download the recruitment pack and application form, and return to If you need any help with your application or have any questions, please contact us via email or phone 02380 696644.

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