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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
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Programme Manager – Wiltshire – Daybreak

We are looking for a new Programme Manager to join our team to oversee our Family Group Conference and community services throughout Wiltshire.

Salary range: £31,300 – 41,300 pro-rata, depending on experience
Home-based with regular travel throughout Wiltshire, and occasionally to Eastleigh, Hampshire (Head Office) for meetings and other areas, based on operational need
Working pattern:
22.2 hours / 3 days per week, to discuss schedule with the successful candidate
Closing date:
15 February 2024
Interviews: W/C 26 February 2024

We are committed to safeguarding and all posts are subject to an Enhanced DBS Check, two satisfactory references and proof of right to work in the UK.

We are keen to meet with passionate operational managers, skilled at leading a remote team, with versatile communication skills, and a progressive, forward-thinking perspective on social care services – together with a dedication to high-quality work for families and young people, every time.

Whilst the role is home-based, a successful candidate would need to actively work in person with commissioners, external partners, and communities throughout Wiltshire on a regular basis, depending on service needs. Willingness to travel to other areas, depending on service need and growth is needed.

We are a leading charity in the UK offering Family Group Conferences at an exciting point in our history where we are exploring and actively building new and innovative ways to work alongside families and the community. If you are keen to get creative and explore new opportunities alongside managing and leading an excellent core service, we would love to hear from you.

Experience in delivering Family Group Conferences is preferred, but is not essential for this role, however, a demonstrable awareness of the current challenges that families and young people are facing is, alongside knowledge of solution-focused and strength-based practices is expected.

Application process:

To apply, please download the recruitment pack and application form, and return to If you need any help with your application or have any questions, please contact us via email or phone 02380 696644.

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