How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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The FGC and Lifelong Links Network

Family Rights Group hosts the Family Group Conference and Lifelong Links Network which was launched in May 1999. The purpose of the Network is to connect family group conference and Lifelong Links practitioners, managers and academics while promoting the development of family group conferences and Lifelong Links and the values they represent.

Aims of the Network

  • promote core principles and practice standards
  • provide opportunities to share and learn from each other’s experience
  • undertake and disseminate research findings on family group conferences and Lifelong Links
  • campaign for the widespread use of family group conferences and Lifelong Links
  • promote the use of family group conferences in different contexts
  • provide access to high quality training and consultation.

Membership benefits

  • national Network meetings
  • Family Group Conference and Lifelong Links Network message board
  • free job adverts on Family Rights Group’s website
  • Family group conference and Lifelong Links newsletter
  • 10% discount on publications and selected training courses
  • up to date information about family group conferences
  • briefing papers
  • priority booking for events and training run by the Network
  • opportunity to influence the development of family group conferences
  • support the overall development of family group conferences and Lifelong Links.

For more information or if you have any queries please contact: jsewell@frg.org.uk.

Annual membership types and associated costs (all subscriptions are subject to VAT)

Family member: free For family members who have been involved in a family group conference
Individual professionals: £60 For self employed family group conference coordinators, academics, or other professionals e.g. social worker
Small group membership:£240 For organisations who have fewer than 40 family group conferences a year. Allows five individuals access to membership benefits
Medium group membership: £420 For organisations who have between 40 to 99 family group conferences a year. Allows 10 individuals access to membership benefits
Large group membership: £600 For organisations who have over 99 family group conferences a year. Allows 20 individuals access to membership benefits
Unwaged: £12 For students and the unemployed
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Our funding means we can currently only help 4 in 10 people

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