How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
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FGC Local Services

Family Rights Group hosts the family group conference and Lifelong Links network in England and Wales. Through the network we aim to promote the development of family group conferences and facilitate shared learning between local authorities and voluntary organisations that offer a family group conference service.

To learn more about family group conferencing please visit our webpages here. If you have any queries, please email

Search our listings below to view local family group conference services and contact details.

Family Rights Group is not responsible for these services. Services with an (N) are members of the Family Group Conference and Lifelong Links Network. Those with an (A) are accredited services, and those with an (I) are independently evaluated.

Bath family group conference service


Freyja Baber

Bath & North East Somerset Council

Bath Children and Family Centre
12 Charlotte Street

Local authority

Family support and child protection

Family group conferences

Cornwall family group conference service


Helen Salmon/Kelly Moore

Cornwall Council

Room 36
One Stop Shop
Penwinnick Road
St Austell
PL25 5DP

Statutory organisation

Youth justice, child welfare, education, families

Link to Barnardo's advocates

Devon Family Group Conference Plus


Alice Mortimer/Lisa Robinson

Devon County Council

Devon Family Group Conference Plus
Taw View
North Walk
EX31 1EE

Statutory organisation

Social services

Gloucestershire family group conference service


Maxine Lee

Gloucestershire County Council

Edinburgh House
Coronation Square
Gl51 7SA

Statutory organisation

Social services

North Somerset Community Family Care

Amanda Culverhouse

Community Family Care

Worle Offices Castlemead Shopping Centre
Townshend Road
Weston Super Mare
BS22 7GF

Statutory organisation

Child welfare

Somerset Family Group Conference service


Jo Collard & Tracy Seager

Somerset County Council

B1 South
County Hall

Statutory organisation

Edge of care

Offers referrals from children’s social care and family intervention service

Torbay family group conference


Nichola Whelan

Torbay Social Services

Family Group Conference
1st Floor
Electric House
c/o Town Hall
Castle Circus

Statutory organisation

Child welfare

Advocates, young peoples and adults, family members groups, training, family group conferences offered to other areas

Wiltshire Daybreak Programme


Richard Chalmers


West Lodge
Leylands Farm
Nobs Crook
Colden Common
SO21 1TH

Voluntary organisation

Child welfare, youth justice, education

Advocates, service users forum

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