How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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FGC Local Services

Family Rights Group hosts the family group conference and Lifelong Links network in England and Wales. Through the network we aim to promote the development of family group conferences and facilitate shared learning between local authorities and voluntary organisations that offer a family group conference service.

To learn more about family group conferencing please visit our webpages here. If you have any queries, please email jsewell@frg.org.uk.

Search our listings below to view local family group conference services and contact details.

Family Rights Group is not responsible for these services. Services with an (N) are members of the Family Group Conference and Lifelong Links Network. Those with an (A) are accredited services, and those with an (I) are independently evaluated.

Birmingham Children’s Trust

N
A

Emma Lewis

Postal address:
Birmingham Children's Trust
PO Box 17363
B2 2EL

Visitor's address:
1 Lancaster Circus Queensway
Birmingham
B4 7DJ

Statutory organisation

Child welfare

Preventative & reunification

Coventry family group conferencing service

I
N
A

Donna Ranchod/Janet Bright

Coventry City Council

Children & Young People's Directorate
4th Floor
Broadgate House
Coventry
CV1 1NG

Statutory organisation

Social welfare, youth offending

Dudley family group conference service

N

Emma Jones

Dudley MBC, Children's Specialist Services

Stourbridge Children & Families Centre
Forge Road
Stourbridge
DY8 1XF

Statutory organisation

Child welfare

Preventative & reunification

Sandwell family group conference service

N
A

Victoria Smart

Sandwell Children’s Trust

Family group conference team
Sandwell Children's Trust
The Wellman Building
Dudley Road
Oldbury
B69 3DL

Statutory organisation

Child welfare

Advocates, mediation and a parent/carers forums

Shropshire family group conference service

I

Cymone Hughes

Shropshire Council

The Guildhall
Frankwell Quay
Shrewsbury
Shropshire
SY3 8HQ

Statutory organisation

Child welfare

Advocates, Service Users Forums

Solihull family group conferencing service

N

Emma linton

Solihull Metropolitan Borough Council

Bluebell Centre
West Mall
Chelmsley Wood
Solihull
B37 5TN

Statutory organisation

Staffordshire family group conference service

N

Staffordshire County Council

Families First
4th Floor
Civic Buildings
Stafford
ST16 2DH

Statutory organisation

Child welfare

Grandparents support group

Warwickshire family group conferencing service

N

Laura Forrest

Warwickshire County Council

The Hilary Road Centre
Hilary Road
Nuneaton
CV10 9AD

Statutory organisation

Youth justice, child welfare, education

Wolverhampton family group conferencing service

Beverley Spittle

Wolverhampton City Council

Graiseley Centre
Pool Street
Wolverhampton
WV2 4NE

Statutory organisation

Child welfare

Preventative & reunification

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