How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Equal Opportunities Policy

Family Rights Group is committed to providing equality of provision in the services it provides and in its employment practices. We believe that children and their families should have a greater say and influence over decisions about their lives and services they need or use, and have access to such support so that, wherever possible, children can remain safely and securely within their own family.

Family Rights Group recognises the characteristics protected by the Equalities Act 2010: age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, and sex. We recognise that individuals and groups face other forms of discrimination, including discrimination related to care experience, class and socio-economic status, and gender. Family Rights Group further recognises that there is both direct discrimination and indirect discrimination.

We seek to promote the full participation by families in decisions regarding their children, and the full participation by families in the planning, delivery and evaluation of services. It is also our aim to promote the development of legislation, policy and practice which supports a genuine partnership between families and the agencies working with them.

Family Rights Group promotes equality of opportunity with regard to service delivery and employment. This is reflected in our actions, our recruitment and employment policies, our contracts with external consultants and our service standards, which fully comply with equalities legislation and are regularly reviewed by our Board of Trustees.

We are committed to supporting the development of all our staff, including through effective induction, supervision, management, team and organisational events, and training opportunities.

We recognise that developing our equal opportunities policies and practice is an ongoing process, and we continue to monitor and review all aspects of our work, so as to:

  • promote the provision of accessible and appropriate services for all sections of the community;
  • ensure we promote and apply equal opportunities in our employment and our work.

We have developed an Equalities Framework which sets out commitments and priorities in relation to the promotion of equalities in all aspects of our organisation and work.

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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