How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Family Involvement Policy

Our principles for getting families involved:

  • We want families to be at the heart of our work, and welcome whatever level of involvement is right for them individually. Their involvement could be feedback, consultation, participation in the design and delivery of projects and services, campaigning/lobbying, or governance of FRG.
  • Families have the right to be treated with dignity and respect at all times.
  • We will consult families about how they want to be involved with Family Rights Group.
  • We are committed to equal opportunities for everyone and welcome involvement from all families regardless of age, sex, ethnicity, disability or sexual orientation. You can find out more from our equal opportunities policy.
  • We respect families’ right to make informed decisions about whether or how they wish to be involved.
  • When consulting families about our services or on behalf of someone else, we will ensure they know the purpose and the outcome of the consultation.
  • We will include family involvement in all our project plans and funding applications as appropriate, and we will take account of the time and resources needed as part of our planning.
  • We will ensure that budgets for conferences include an allowance for free places for families.
  • We aim to include family members on the Trustee Board and will provide appropriate support for this role.
  • We will review this policy and how it is working in practice once a year, including asking families who have been involved what they think.

We invite you to get involved with Family Rights Group. There are different ways families can do this, for example:

  • Sign up to our newsletter and find our different ways you can get involved.
  • Give us feedback about the service we have provided. This could be a suggestion on how we can improve, criticism or something you like. You can find out more from our Complaints, Comments and Compliments policy
  • Respond to surveys or requests for being interviewed or take part in a focus group.
  • Considering becoming a member of Parents’ Panel or Family and Friends Carers’ Panel.
  • Speak about your experiences at a conference, or run a training session or lead a workshop.
  • Participate in lobbying and campaigning, for example emailing/contacting decision makers, attending meetings, speaking at events
  • Consider being involved in the running of the Charity and its activities, by being a member of a project advisory group, a working group or applying to become a trustee.

Interested in finding out more? Please email bcampbell@frg.org.uk

What can we offer you?

  • We will respect and value your contribution.
  • Prior to your being invited to participate, we will make it clear to you whether any expenses or payments are applicable.
  • If expenses payments are applicable we will pay them in line with our Involvement – Payment and Expenses policy for families. This will include any pre-agreed travel expenses by public transport and any pre-agreed out of pocket expenses. You can find out more in our Families’ Involvement – Payment and Expenses Policy.
  • We will give you a named member of staff to support you in getting involved, including any preparation and to write up your involvement for your C.V. if appropriate.
  • We will respect your confidentiality. There are exceptional circumstances when we might have to pass information on – you can find out more in our Confidentiality Policy.
  • We will let you know what difference your involvement has made.
  • We will respond to any complaints or suggestions normally within 10 working days. You can find out more from our Complaints, Comments and Compliments policy.
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