How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Your feedback is important to us. If you are having trouble with this website, then please share your feedback in the form below. Your comments may result in improvements that could benefit others. We would also like to hear from you about what we did right and what we could be doing better. Please only respond if you are aged 16 or over.

Please only use this form for comments about our on-line services. For advice please visit our ‘Get Help and Advice’ page and for general comments or questions please email office@frg.org.uk.

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Our funding means we can currently only help 4 in 10 people

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