How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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FGC webinar

Family decision making: if you want to change the outcomes, change the way decisions are made about children

On Tuesday 13th September, Family Rights Group hosted a webinar with Paul Nixon, the former Chief Social Worker in New Zealand. Paul compared the experience of New Zealand with family group decision-making procedures with other international cases, including the UK. Watch as he explores the lessons we can learn on family group conferences, kinship care, and the relative roles of the state and the family in protecting the welfare of children.

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Our funding means we can currently only help 4 in 10 people

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