How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Get Help and Advice

Free, independent and confidential advice for families

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Our Advice and Advocacy Service is for parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We support families to understand the law and child welfare processes when social workers or courts are making decisions about their children.

Our service includes:

  • Online advice – start with our Who?, What?, Why? advice pages. Or see our A-Z, advice sheets, top tips and template letters
  • Online forums where families can receive advice, discuss issues and find support from others
  • A free telephone advice line open Monday to Friday between 9.30am and 3pm (excluding Bank Holidays) on 0808 801 0366. We offer a language line facility if you need an interpreter
  • Self-advocacy support to callers to our advice line
  • A webchat service where families can chat online to an adviser and get information and advice.

In these videos parents and kinship carers talk about their experience of using our advice line. They talk about how callers can choose to remain anonymous and our non-judgemental approach.

Frequently Asked Questions

  • Who?
  • What?
  • Why?

The What? pages of our website explain how children’s services work in England. And the different ways they can become involved with children and their families. The pages provide easy to follow information about the law and child welfare processes families may come across.

Children’s services may become involved with children and families for a range of different reasons. Our Why? pages aim to provide information about some of the most common reasons. Topics include domestic abuse, drug and alcohol abuse, adult mental ill-health and many more.

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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