By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
The leaving care age in England and Wales is 18 years (although some young people leave care at 16 or 17). After 18, a young person is no longer legally in care or looked after. Children’s services no longer have a duty to provide them with a social worker.
However, there is still a duty to provide care leavers with continuing support up to the age of 25. Under the Children and Social Work Act 2017, children’s services must publish a ‘local offer’ for care leavers. This should set out what local services are available to help care leavers make the transition to adulthood and independent living.
They are entitled to support from children’s services to help them get ready to leave care and prepare for independent living. This includes an assessment of their needs and the development of a pathway plan (which should be in place by the time they turn 16 and should include the care plan). Children’s services must also appoint a personal adviser. If the young person is in foster care, the pathway plan should consider the possibility of Staying Put (i.e. staying with their foster carers) after age 18.
Children’s services has a duty to ensure a relevant child has a pathway plan, which is kept under review. They must appoint a personal adviser. Children’s services must also ensure the young person has suitable housing. The young person must be supported to receive education, training or gain employment. This information should be covered in the pathway plan.
Children’s services’ duties include keeping in touch with the young person. If contact is lost, efforts must be made to re-establish contact. Children’s services must provide continuing help, advice and support through a personal adviser up to age 25. This includes help with living expenses and financial help with education or training. The young person does not have to accept this help, but it must be on offer to them.
The young person is entitled to ongoing advice and assistance, including financial help.
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