How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Child sexual exploitation

This is a form of child sexual abuse. It is when someone takes advantage of a difference in power to force, manipulate or deceive a child into sexual activity. This may be in exchange for something the child needs or wants. Sexual activity might be in exchange for food or shelter. It might also be in exchange for money or gifts, alcohol, drugs or cigarettes.

The victim may have been sexually exploited even if the sexual activity appears consensual. Child sexual exploitation is never the victim’s fault, even if there is some form of exchange.

Child sexual exploitation does not always involve physical contact. It can occur through the use of technology. It might occur without the child realising that what is happening is abuse. For example, if a child is persuaded to share sexual images on the internet.

Child sexual exploitation can occur in all communities and any social group. It can affect girls and boys. All children and young people under the age of 18 have a right to be safe and be protected from harm.

For more information see our advice pages on:

Child exploitation

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