By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
When a child is involved in care or emergency protection proceedings, the court will ask Cafcass to appoint a children’s guardian.
Their job is to represent the interests of the child and make sure that whatever decisions the court takes are in the child’s best interests.
All children’s guardians are experienced social workers. They are independent and do not work for children’s services or for the court.
When children’s services have applied for a care order or an emergency protection order, the court will always ask Cafcass to appoint a children’s guardian.
If there is an application for a child arrangements order or a special guardianship order, the court may decide to appoint a guardian if the case is complex.
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