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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Children’s home

A children’s home is a type of residential care home where a number of looked after children and young people live together in one place, cared for by a staff team.

Some children’s homes specialise in caring for children with particular needs, such as children and young people with physical and learning disabilities, behavioural problems, mental health difficulties, or a drug or alcohol addiction.

Each child should have a ‘key worker’ from among the staff. The key worker must make sure the requirements of the child’s placement plan are implemented as part of the child’s day-to-day care.

Every children’s home must publish:

  • A statement of purpose, which sets out the overall aims of the home and its objectives for the children who live there.
  • A children’s guide, which explains in age-appropriate language:
    • what the child can expect and what support they are entitled to
    • how the child can get the support of an advocate
    • how the child can make a complaint.

All children’s homes must register with Ofsted.

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