How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Connected person

This is a legal term that means someone has a significant connection with a looked after child. This is because they are:

  • A relative
  • A family friend
  • Or someone else who has a pre-existing relationship with the child. For example, a childminder.

If children’s services think it is not safe for a looked after child to live with either of their parents, the law says that children’s services should first consider placing the child with a relative or other connected person (if they are an approved foster carer) rather than with unrelated or ‘stranger’ foster carers (i.e. someone the child doesn’t know).

Relatives and friends can ask to be assessed and approved as foster carers (for that child). If the child needs to be placed straight away and there is not time for a full assessment, the relative (or other connected person) can sometimes be approved as a temporary foster carer. The social worker will need to carry out some immediate checks, however. The relative will also need to undergo a full fostering assessment if the child is to remain with them in the longer term.

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