How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Contextual safeguarding

Contextual safeguarding is an approach used by practitioners who are working with children, young people and families. It seeks to identify and respond to harm and abuse posed to young people from outside their home. It recognises that relationships that young people form in their community, at school and online can put them at risk, or cause them harm. This approach also recognises young people may encounter risk in multiple contexts and that these risks may be interrelated.

This approach to safeguarding requires children’s services to engage with those outside the family when assessing risk to a young person. The influence of peers on a young person’s development and safety will be taken into account. This includes harm posed by adults but also other young people.

This approach to work with young people can be helpful for example in the context of child sexual exploitation, and gang involvement.

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Our funding means we can currently only help 4 in 10 people

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