How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Core group

This is a small group of professionals and family members who meet after an initial child protection conference. The aim of a core group meeting is to develop the outline child protection plan. Regular core group meetings look to make sure the work set out in the plan is carried out, and changed as necessary.

The core group is usually led by the child’s social worker and will include other people, such as a health visitor, teacher or GP. These will be the professionals who work most closely with the child and know them best.

If they are old enough the child may also be invited to attend or else take part in some other way.

The first meeting of the group should be within 10 working days of the initial child protection conference. The group will decide how often it needs to meet to make sure the child protection plan is being carried out.

For more information see our advice pages on:

Child protection

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