How to contact us for advice
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
A court order is a decision made by the court which the person or organisation identified in the order must follow. A court order will always be written down and everyone involved in the case will be given a copy. The order will set out what must happen and will make clear how long the order will remain in force.
If someone wants to amend or end a court order before it expires, they must apply to the court that made the order.
Courts can also make interim (i.e. temporary) orders before a case has been concluded. At the start of care proceedings, for example, the court might make an interim care order or interim supervision order setting out what arrangements must be made to ensure the child’s welfare until the court can make a final decision.
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