How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Designated teacher

Every school must appoint one of its senior teaching staff as the designated teacher. Their role is to promote the education and welfare of all looked after children within the school. They will have specialist training to help them understand and respond to the needs of looked after children.

The designated teacher’s role includes:

  • Promoting high expectations for the learning and achievement of each looked after child at the school.
  • Acting as the school’s liaison and contact for children’s services. They will work closely with foster carers and health services involved in a looked after child’s life.
  • Helping other school staff understand the needs of each looked after child. They will provide advice to staff on personal learning strategies.
  • Taking the lead on the development of each looked after child’s personal education plan.
    Making sure the school does all it can to achieve educational stability for every looked after child.
  • Helping looked after children make a smooth and successful transition if they move to a new school or college.
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