How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Enforceable right

An ‘enforceable right’ is when a person has a right to something in law. They can ask the court to make sure they get it. In other words, it is a right someone can ask the courts to apply or impose.

Enforceable rights usually relate to something very specific. For example, family and friends carers have a right to be paid a fostering allowance. That allowance should be paid at the same local rate as an unrelated foster carer.

If a disabled child is assessed as needing help under the Chronically Sick and Disabled Persons Act 1970, they have an enforceable right to receive that help. The local authority can decide what the most cost-effective way to provide it is, but the help must be provided.

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